New Research Finds Public Sector Organizations Challenged by IT System Complexity and Limited Resources
Half of Public Sector IT Professionals Feel New IT Paradigms Are
Adding Complexity to Their Organization
TYSONS CORNER, Va. & SAN FRANCISCO--(BUSINESS WIRE)--
Inc. (NASDAQ: SPLK), provider of the leading software platform for
real-time Operational Intelligence, today announced results of a new
survey from Clarus Research Group. Despite rapid adoption of new
technologies to improve operations, the survey found half of public
sector IT professionals (51 percent) feel new IT technology paradigms,
such as cloud and DevOps, are adding complexity to their organization
rather than simplifying operations. The survey, which was underwritten
by Splunk, polled IT decision makers and influencers in federal and
state local government, and education.
The findings also reveal that lack of resources remains a substantial
problem for public sector. Selected by nearly half (44 percent) of
respondents, public sector IT professionals cited insufficient IT
resources (i.e. budget and personnel) as the biggest risk to their
organization or agency over the next year.
While 71 percent of public sector IT professionals agree insights from
IT data are important to their organization, the combination of
increased complexity, limited resources and continued use of manual
processes is making it difficult for public sector organizations to gain
valuable insights from their IT data and achieve greater visibility into
systems. Additional findings include:
Lack of funding and budget constraints was selected by close to half
(45 percent) of respondents as the top difficulty in managing IT
Nearly four in 10 (38 percent) say complexity of IT systems and
technology is a top difficulty in managing IT operations.
More than half (53 percent) of public sector IT decision makers feel
their organization does not have end-to-end visibility across IT
systems to foresee issues ahead of time, which often results in
operational inefficiencies, delays and waste.
Almost two-thirds (64 percent) of respondents revealed their
organization is still using manual processes to gather information to
solve issues and 58 percent admitted their troubleshooting is manual
and ad hoc. Nearly half (48 percent) also say they either don't have
or don't know if they have the ability to pinpoint problems because
their systems are managed in silos.
For a complete look at all the findings, including breakdowns within
federal, state and local government and education, visit the Splunk
"These survey results show a tremendous opportunity for public sector
leaders. However, it's also abundantly clear that most of public sector
is dealing with increasingly complex IT systems that are hurting
organizations' ability to respond quickly to issues and limiting their
visibility across agencies and programs," said Kevin Davis, vice
president of Public Sector, Splunk. "As public sector starts determining
budgets for the new fiscal year, it will be critically important for
these organizations to invest in technologies that give them a holistic
view and insights into their IT operations environments."
Data Formats and Ingestion
IT data formats and ingestion is another obstacle public sector
organizations face when trying to gain insights. According to the
survey, half (50 percent) of public sector IT pros say data in different
formats or types has been a problem when trying to diagnose IT issues,
and 40 percent agreed that data ingestion and normalization is
cumbersome and tedious. These challenges are undoubtedly affecting
organizations' abilities to be operationally and financially efficient.
The vast amount of data and formats available make it difficult for
public sector organizations to determine where to start and what is
relevant to the problem.
New Technologies to Meet Modern Challenges
The survey also revealed the IT technologies that public sector
organizations will expand use of over the next few years. Server
monitoring and analytics (74 percent) and network infrastructure
monitoring analytics (71 percent) were the top IT solutions decision
makers expect to expand more. In addition, nearly seven in 10 public
sector IT pros (69 percent) said they expect to see use of commercial
off-the-shelf (COTS) solutions increase, including nearly nine of 10 (87
percent) federal national security respondents.
Research Group surveyed 634 federal, state and local government and
higher education IT decision makers. The survey was conducted on behalf
of Splunk through online interviews in May 2016.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) is the market-leading platform that powers
Operational Intelligence. We pioneer innovative, disruptive solutions
that make machine data accessible, usable and valuable to everyone. More
than 12,000 customers in over 110 countries use Splunk software and
cloud services to make business, government and education more
efficient, secure and profitable. Join hundreds of thousands of
passionate users by trying Splunk solutions for free: http://www.splunk.com/free-trials.
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their respective owners. © 2016 Splunk Inc. All rights reserved.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160829005059/en/
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Ken Tinsley, 415-848-8476
Source: Splunk Inc.
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