Splunk IT Service Intelligence Helps Molina Healthcare Deliver Innovation to Patients
SAN FRANCISCO--(BUSINESS WIRE)--
Inc. (NASDAQ: SPLK), provider of the leading software platform for
real-time Operational Intelligence, today announced Molina Healthcare
Inc. uses Splunk® IT Service Intelligence (Splunk ITSI) to help provide
faster, more reliable health care services for its customers. The
analytics capabilities and visualizations in Splunk ITSI enable Molina
to streamline stakeholder communication across the organization.
Molina's leadership team uses the insights provided by ITSI to make
data-driven decisions about its IT services infrastructure, ensuring
prioritization of innovative solution delivery and resulting in a
reduction of IT incidents by 500 percent and mean time to resolution by
Molina Healthcare, a Fortune 500 company, arranges the delivery of
managed health care services under the Medicaid and Medicare programs to
serve 4.2 million individuals and families across the United States and
the Commonwealth of Puerto Rico.
"With Splunk ITSI, our IT team now effortlessly helps our members
receive access to more customized services to better meet their health
care needs. We can do this by quickly troubleshooting and collaborating
to analyze actionable data that is easily visualized, classified and
applied back to our members," said Ben Gordon, vice president of
enterprise infrastructure services, Molina Healthcare Inc. "The health
care industry has experienced an explosion of data. With the powerful
analytics built into Splunk ITSI, we have more insight than ever before
into our members' preferences. Splunk ITSI helps simplify the way we run
Service outages and performance issues in health care have a significant
negative impact on customer experience, service delivery and patient
satisfaction. Molina Healthcare's legacy monitoring tools lacked the
capabilities to effectively monitor and troubleshoot its critical
services, resulting in the team having to spend valuable time and
resources dealing with issues. Molina Healthcare uses the innovative
Glass Table feature in Splunk ITSI to visualize the flow of key business
processes including user interactions as well as the real-time
performance and health of critical systems. The Glass Table
visualizations provide a custom view of Molina Healthcare's business
processes and IT infrastructure mapped to enterprise critical KPIs,
enabling employees around the company to share the same view and use the
same vocabulary for IT management and troubleshooting.
"Molina Healthcare has improved its member experience and can better
utilize IT resources with Splunk ITSI," said Rick Fitz, senior vice
president of IT Markets, Splunk. "Existing monitoring solutions
challenge the ability of health care providers to provide high-quality
and cost-effective care by creating silos among key stakeholders. Health
care companies experiencing an explosion in machine data use Splunk to
make customer-driven decisions with their data."
Watch the Molina Healthcare video and
read the Molina Healthcare case
study to learn more about how the company leverages Splunk ITSI, and
visit the Splunk website to
learn more about Splunk solutions.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) is the market leader in analyzing machine
data to deliver Operational Intelligence for security, IT and the
business. Splunk® software provides the enterprise machine data fabric
that drives digital transformation. More than 12,000 customers in over
110 countries use Splunk solutions in the cloud and on-premises. Join
millions of passionate users by trying Splunk software for free: http://www.splunk.com/free-trials.
Social Media: Twitter
Splunk, Splunk > , Listen to Your Data, The Engine for Machine Data,
Splunk Cloud, Splunk Light and SPL are trademarks and registered
trademarks of Splunk Inc. in the United States and other countries. All
other brand names, product names, or trademarks belong to their
respective owners. © 2017 Splunk Inc. All rights reserved.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170221005163/en/
Jacinda Mein, 415-266-3990
Ken Tinsley, 415-848-8476
Source: Splunk Inc.
News Provided by Acquire Media
Close window | Back to top