SAN FRANCISCO & SYDNEY--(BUSINESS WIRE)--
Inc. (NASDAQ: SPLK), first in delivering "aha" moments from machine
data, today announced that Vodafone Australia has entered into a
multi-year Enterprise Software and Services Agreement.
The agreement enables expansion of the Splunk® platform across the
organization to strengthen operations, network visibility and reporting.
Vodafone's investment significantly enhances its ability to investigate
and resolve customer-facing and back-end issues, delivering a positive
customer experience by providing proactive and predictive insights into
Utilizing Splunk, Vodafone is able to overcome the often-encountered
telecommunication issue of having to navigate multiple separate, often
manual legacy tools to correlate and analyze data regarding operations
and network performance. Introducing the Splunk platform has enabled
Vodafone to automate many processes. Splunk also allows the team to gain
insights and act more swiftly to solve issues that may impact a customer
Splunk also continues to help with internal system performance
improvement including log-on times for customer care agents, speed of
credit checks and ensuring mobile number porting performance is at
"Splunk is helping us fine-tune our operations as we continue our focus
on putting the customer at the heart of all we do," said Dan Lloyd,
chief strategy officer and corporate affairs director, Vodafone
Australia. "Splunk's diagnostics and analytics capabilities also help
our internal teams uncover issues that may hinder performance or impact
customers to maintain a level of performance we're proud of."
"Leading C-suite executives, like those at Vodafone Australia,
understand that machine data is a potential gold mine of information.
This helps companies to deliver better, more tailored services that make
happier customers and ultimately drive stronger revenues," said Simon
Eid, area vice president, ANZ, Splunk. "Vodafone has demonstrated to
Australia's enterprises how machine data can help solve a multitude of
business challenges and create opportunities."
"Vodafone's success story also demonstrates that by listening to machine
data, organizations are turning analytics into strategic business
insights, which in turn help them gain competitive advantage in a very
About Vodafone Australia
Vodafone Hutchison Australia (VHA) is an Australian telecommunications
company providing mobile voice, text and data services. VHA's 4G network
covers more than 22 million Australians, and the company will launch
fixed broadband services in late 2017. VHA is a 50:50 joint venture
between Vodafone Group Plc and Hutchison Telecommunications (Australia)
Limited. As of 30 June 2017, VHA's customer base was approximately 5.7
Among its competitive consumer and enterprise products, VHA's $5 Roaming
allows customers to use their plan inclusions in over 55 countries for
an additional $5 per day.
VHA employs around 3,000 people at its Sydney, Melbourne, Brisbane,
Adelaide and Perth offices, Customer Care Centre in Hobart and more than
120 company-owned retail stores throughout Australia.
For more information, visit www.vodafone.com.au.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) turns machine data into answers.
Organizations use market-leading Splunk solutions with machine learning
to solve their toughest IT, Internet of Things and security challenges.
Join millions of passionate users and discover your "aha" moment with
Splunk today: http://www.splunk.com.
Social Media: Twitter
Splunk, Splunk > , Listen to Your Data, The Engine for Machine Data,
Splunk Cloud, Splunk Light and SPL are trademarks and registered
trademarks of Splunk Inc. in the United States and other countries. All
other brand names, product names, or trademarks belong to their
respective owners. © 2017 Splunk Inc. All rights reserved.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171030005183/en/
Irene Lai, +8520-3975-4009
Ken Tinsley, 415-848-8476
Source: Splunk Inc.
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