PRESS RELEASES<< Back
IT Incidents Damaged the Business Reputation of More than Two-Thirds of Firms Surveyed in New Splunk Study
Quocirca Report Finds Organizations Face an Average of 1,200 IT Incidents per Month
"It's clear that organizations are finding it challenging to maintain end-to-end visibility with the growing volume of data being generated by their IT systems and infrastructure," said Bob Tarzey, analyst, Quocirca. "This is holding IT teams back from being able to drill down and pinpoint the root cause of issues that are causing frequent and recurring problems. This often results in reputational damage and poor customer experience, impacting a company's bottom line. Organizations need to be able to collect and analyze data across all their IT infrastructure more effectively to reduce the time spent in damage control mode and increase time spent on pro-active digital innovation."
Other findings from the report include:
- Critical IT incidents are negatively impacting businesses. 70% say a past critical incident has caused reputational damage to their organization, underlining the importance of timely detection to minimize impact.
- The volume of IT incidents is hampering the ability to improve IT delivery. 96% of organizations are failing to learn from previous incidents. 13.3% of all incidents are repeats caused by an inability to properly determine the root cause of issues.
- Incident detection and investigation is taking too long. 80% admitted they could improve the mean-time-to-detect incidents. Incidents on average take 5.81 hours to repair.
- Organizations are failing to effectively monitor their entire IT estate. 80% have operational blind spots, particularly across next-generation technology stacks, hindering their ability to respond to IT incidents quickly. Only 2.5% have full visibility across all relevant infrastructure.
"Today's IT environments are more complex than ever, spanning data
centers, cloud services and on-the-edge devices such as mobile and IoT.
Because systems are often siloed, IT can struggle to collect and
correlate information, making it difficult to monitor infrastructure and
rapidly troubleshoot problems," said
Try our critical IT incident calculator to discover the potential cost of critical IT incidents to your organization.
Quocirca surveyed 1,000 companies in the US,
The full report commissioned by
News Provided by Acquire Media