Largest Jiffy Lube Operator in the U.S. Cuts Costs by 50 Percent;
Fine Tunes Operations With Splunk UBA
SAN FRANCISCO--(BUSINESS WIRE)--
Inc. (NASDAQ: SPLK), first in delivering "aha" moments from machine
data, today announced Heartland Jiffy Lube, operator of more than 550
Jiffy Lube locations across the U.S., is using Splunk® Enterprise
Security (ES) and Splunk User Behavior Analytics (UBA) to find known,
unknown and hidden security threats with machine learning. With Splunk
ES and Splunk UBA, Heartland Jiffy Lube has improved
mean-time-to-resolution (MTTR) of security incidents by over 60 percent
while paying less than half of what it paid for legacy security
information and event management (SIEM) solutions.
As the largest franchisee of quick lube retail service stores in the
U.S., Heartland Jiffy Lube serves approximately 5 million customers each
year. To better protect its data, ensure customer satisfaction and
eliminate cyber risk, Heartland Jiffy Lube deployed Splunk ES and Splunk
UBA at the heart of its security operations center (SOC). By using data
science that produces actionable results with risk ratings and
supporting evidence, Splunk UBA gives analysts and threat hunters in
Heartland's SOC the ability to reduce risk of insider threat and
eliminate manual processes that often augment security risks. Splunk UBA
also helps analysts quickly initiate investigations to respond to
internal and external threats.
"Data is Heartland Jiffy Lube's most critical asset to drive business
and protect ourselves from advanced cyber adversaries. Since deploying
Splunk ES and Splunk UBA earlier this year, we can now triage security
events and begin investigations in the SOC in minutes," said Chidi
Alams, head of IT and Information Security, Heartland Jiffy Lube. "With
Splunk, we now have one solution for mitigating cyber attacks and
insider threats, while receiving operational insights that benefit our
entire organization. We look forward to our continued expansion of
Splunk solutions as we explore how the power of machine learning can be
applied to additional business use cases."
In addition to using Splunk ES and Splunk UBA, Heartland Jiffy Lube is
planning to expand its use of Splunk solutions and machine learning
beyond IT security to other areas of the business. The company plans to
use Splunk software for DevOps, an Internet of Things (IoT) battery
testing application and business analytics beginning in the marketing
department. Security operations is now viewed as a center of innovation
within Heartland Jiffy Lube, with Alams advising the company's board and
other business units about how Splunk can have deeper and broader impact.
"Organizations in every sector are being tasked with modernizing
security while simultaneously reducing the cost of security operations.
While these goals can often seem counterintuitive, automation is helping
security analysts do more with less," said Haiyan Song, senior vice
president of Security Markets, Splunk. "Heartland Jiffy Lube is a prime
example of how Splunk ES and Splunk UBA can help bolster and automate
security across the entire network in real time while lowering costs. We
are excited to partner with them as they enter the next phase of their
data journey as a business enabler."
Splunk recently announced new versions of Splunk
UBA 4.0, Splunk
Insights for Ransomware, Splunk
ES Content Update and Splunk
Security Essentials for Fraud Detection to help customers advance
security operations. To learn more about Splunk security solutions,
visit the Splunk
About Heartland Automotive Services, Inc.
The American quick lube industry provides more than 100 million oil
changes every year from over 10,000 standalone locations. Within this
industry, there is one dynamic growing company that stands out from the
rest - Heartland Automotive Services, dba Jiffy Lube, the largest
franchisee of quick lube retail service stores in the country. Operating
over 540 Jiffy Lube locations from coast to coast and serving nearly 5
million guests each year with more than 3,500 professional teammates,
Heartland strives to provide a WOW experience for every valued guest on
Our vision is to be trusted by consumers and recognized by our peers as
the BEST place for quick, professional vehicle care within the
neighborhoods we serve. We strive to do this by exceeding every guest's
expectation, on every visit, with consistent 'Signature Service'
delivered through our committed organization of friendly, knowledgeable
and professional teammates.
Heartland is a member of the Sun Capital portfolio, which is one of the
most respected private equity organizations in the world.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) turns machine data into answers.
Organizations use market-leading Splunk solutions with machine learning
to solve their toughest IT, Internet of Things and security challenges.
Join millions of passionate users and discover your "aha" moment with
Splunk today: http://www.splunk.com.
Splunk, Splunk > , Listen to Your Data, The Engine for Machine Data,
Splunk Cloud, Splunk Light and SPL are trademarks and registered
trademarks of Splunk Inc. in the United States and other countries. All
other brand names, product names, or trademarks belong to their
respective owners. © 2017 Splunk Inc. All rights reserved.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171130005115/en/
Bill Bode, 415-706-1236
Ken Tinsley, 415-848-8476
Source: Splunk Inc.
News Provided by Acquire Media